Our Terms
ORDERING
All orders placed will be confirmed subject to availability. You will be notified via email once your order is confirmed and an invoice will then be issued for payment.
Upon confirmation of order you will be issued an Order Summary via email. It is your responsibility to check the details on the summary and advise if you require any changes.
These changes will be assessed and if possible will be catered for.
Any extras (transportation,) or special beverages requested and served at your event above the prescribed coffee drinks will be charged post event a fee equivalent to the drink prices in AED
SIMPLY CUSTOM BARISTA reserves the right to add a surcharge for weekends, public holidays and hours serviced before 7am and after 5pm on any day.
It is the client’s responsibility to establish with the venue if an External Supply Charge will apply. This charge is to be paid by the client directly to the venue prior to the event and is separate from any of SIMPLY CUSTOM BARISTA’s charges.
ORDERING AND PAYMENT OPTIONS
How do I login to my account and place an order?
All orders are made through our website (www.simplycustombarista.ae). Direct purchase
Payment Options:
-
Credit Cards: Mastercard, Visa, Amex.
Bank transfers made to:
Summer Simply Delight Trading FZC trading as simply custom barista
DEPOSITS, REFUNDS AND CANCELLATION POLICIES
SIMPLY CUSTOM BARISTA services require 100% pre-payment. Variations to this policy are subject to approval by SIMPLY CUSTOM BARISTA prior to your event date.
Should our services be cancelled, the following conditions apply:
Cancellations must be made no later than 48 hours before the event date to receive a full refund.
Cancellations must be made no later than 24 hours before the event date to receive a 50% refund.
No refunds will be given for the difference between the original quoted/invoiced amount and the actual amount of beverages/food consumed at your event.
REQUIREMENTS DELIVERY
Please allow 24 hours to process your order before your event date.
SIMPLY CUSTOM BARISTA reserves the right to cancel the supply of our service due to the location access requirements not being met.
Customers are responsible for ensuring the event location provides power, security clearance where needed,/ level access or lift access to the site for delivery of coffee carts.
If cancellation is required, our cancellation/refund policy is applied.
EQUIPMENT FOR HIRE
Breakage or loss of any equipment hired will be charged to the client at retail prices for it’s replacement. Delivery charges may apply.
​
OUR BARISTA HIRE
Staff rates are charged on a minimum of one hour(s) plus travel time to and from your event location.
Any additional hours worked by the staff at your event, as a result of, changes to the purchased plan of the event will be charged to the client post event at the hourly rate of the package.